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Please use this identifier to cite or link to this item: http://localhost:8080/xmlui/handle/123456789/4928
Title: MEASURE WHAT MATTERS TO CUSTOMERS: USING KEY PREDICTIVE INDICATORS
Authors: BAKER, RONALD J.
Keywords: Intellectual capital.
Knowledge management.
Success in business.
Issue Date: 2006
Publisher: John Wiley & Sons
URI: http://localhost:8080/xmlui/handle/123456789/4928
ISBN: 13: 978-0-471-75294-3
Appears in Collections:Business Management & Project management

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